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Welcome to Pristine Housemaids! We are thrilled to have you as a customer and cannot wait to provide you with exceptional cleaning services. Please take the time to carefully read and understand our Terms and Conditions, as they govern your use of our website and the services we offer. By accessing or using our website or services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from accessing or using our website and services.
1. Definitions
2. General Terms
3. Booking and Pricing
4. Cancellations and Rescheduling
5. Payments and Refunds
6. Responsibilities and Expectations
7. Access to Your Property
8. Safety and Security
9. Our Guarantee
10. Liability and Limitation of Liability
11. Intellectual Property Rights
12. Privacy and Data Protection
13. Termination
14. Governing Law and Jurisdiction
a. “Pristine Housemaids” refers to the company and its affiliates, agents, employees, and contractors.
b. “Website” means our website located at www.pristinehousemaids.com.au.
c. “Services” refers to the maid service and cleaning services offered by Pristine Housemaids.
d. “Customer” refers to any individual or entity who accesses or uses our website or purchases our Services.
a. Pristine Housemaids operates as a maid service and cleaning company in Melbourne, Victoria.
b. Our Services are available to residential and commercial customers within our service area.
c. We reserve the right to refuse or cancel service to anyone for any reason at our sole discretion.
d. Pristine Housemaids may update, modify, or discontinue any part of our website or Services without prior notice.
a. Booking can be made through our website or by calling our customer service team.
b. All prices displayed on our website are in Australian dollars and are inclusive of applicable taxes.
c. We reserve the right to revise pricing at any time. However, for confirmed bookings, the agreed price will be honored.
d. Additional fees may apply for extra services, special requests, or properties requiring additional time and effort.
a. Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time.
b. Failure to provide proper notice for cancellation or rescheduling may result in a cancellation fee.
a. Payment for our Services is due at the time of booking.
b. We accept payment via credit/debit card or other approved payment methods.
c. Refunds for cancellations made within the proper notice period may be issued at our discretion.
a. The customer is responsible for providing accurate and complete information during the booking process.
b. Customers are expected to provide clear access to the property and inform us of any areas or items requiring special attention.
c. Pristine Housemaids reserves the right to refuse or modify any cleaning task that poses a risk to our employees’ health or safety.
a. Customers must provide access to their property at the scheduled service time.
b. If access is not possible, the customer may be subject to a cancellation fee.
a. Pristine Housemaids take safety and security seriously. Our employees and contractors are carefully screened and trained.
b. We adhere to strict privacy policies to ensure the confidentiality and security of your personal information.
a. We strive to deliver the highest level of service. If you are not satisfied with our cleaning, please notify us within 24 hours, and we will rectify the issue.
b. Our guarantee is limited to the specific areas or tasks covered in the initial booking and does not extend to cleaning outside those parameters.
a. Pristine Housemaids shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our Services.
b. To the fullest extent permitted by law, our liability for any claim arising from our Services is limited to the amount paid for the specific service in question.
a. All content on our website, including images, text, and logos, is the property of Pristine Housemaids and protected by intellectual property laws.
b. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
a. We collect and process personal information in accordance with our Privacy Policy, which is available on our website.
b. By using our website or Services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
a. Pristine Housemaids reserves the right to terminate or suspend your access to our website or Services at any time without prior notice.
a. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the state of Victoria, Australia.
b. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Thank you for choosing Pristine Housemaids! We look forward to providing you with a clean and pristine environment!